Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. We publish research-based guides to betting sites not on GamStop for adults in Great Britain and the wider UK. We are an information site. We are not a bookmaker, and we can't see or change anything in your betting account.

Who to contact for what

Most messages we receive fall into two groups: questions about our content, and problems with a betting site. The table shows where each one should go.

How to reach the editorial team

Use the contact details or form shown on this page or in the site footer. We do not publish a phone line or live chat, and we don't state a guaranteed reply time. We read what we receive, and a real person replies where a reply is needed.

To help us answer quickly, include:

1. The page address or title of the guide you are asking about.
2. What you read, and what you think is wrong or unclear.
3. Any evidence, such as a link to the bookmaker's current terms and the date you saw them.

Please don't send passwords, full card numbers or identity documents. We never need them.

Reporting an error or a changed offer

Bonus terms, payment options and site features change often. Our figures are checked against the information supplied to us as of 1 October 2026, and operators can alter them without notice. If an offer, wagering requirement, minimum deposit or payment method differs from what we describe, tell us. Please also tell us if a site stops accepting British customers or changes its licensing details.

We separate three kinds of information in our guides: what we have confirmed, what the bookmaker advertises, and what remains unresolved. If you can help move something from the last group to the first, we welcome it.

Problems with a betting site: what we can't do

We can't resolve disputes, release withdrawals, reopen closed accounts or judge individual bet settlements. Nobody here can guarantee an outcome with any operator. If you have a problem, this order usually works best:

1. Contact the site's customer support and keep a record of dates, screenshots and reference numbers.
2. Read the site's complaints procedure and follow its escalation steps.
3. Check which regulator or dispute body the site names, and whether it accepts complaints from British customers.

Sites not on GamStop generally hold overseas licences rather than a UK Gambling Commission licence. That can mean fewer routes for complaints and less UK consumer protection. Our guide to trusted non GamStop casinos in the UK explains licensing in more detail, and it is worth reading before you deposit anywhere.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please talk to someone. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. Registering with GAMSTOP, setting deposit and loss limits, and using gambling blocking software are all practical steps. Gambling is not a way to earn income or to solve money problems.

If you've self-excluded through GAMSTOP, be aware that sites outside the scheme will not enforce that exclusion. Think carefully before using them.

Business and editorial enquiries

We welcome introductions from organisations with a genuine reason to write. Our site may earn commission when readers use some links. Commission does not buy a place in our rankings or change what we say about an operator. Please don't ask for guaranteed placement, because we will decline. Equally, we'll consider factual corrections from any operator we cover, provided you supply verifiable sources.

Before you write

• You must be 18 or over to use the betting sites we discuss.
• We can't give personal betting advice or tips on specific stakes.
• For account problems, go to the bookmaker first.

Thank you for taking the time to get in touch. Your feedback helps keep these guides accurate.